How do I return an item? Main Street Seed sells fresh seeds. Our germination rates exceed government standards and when planted according to industry practices, will provide satisfying results. Our seeds have an 70% or better germination rate. These rates are provided by independent labs. We make no guarantees for circumstances beyond our control. Bad weather, poor timing, or planting outside industry practices can lead to unsatisfactory results. As experienced gardeners know, Mother Nature sometimes has her own ideas. We do promise our seeds will be of the highest quality. If you have questions or a complaint concerning germination, we recommend you first consult a reliable horticultural source (your area agriculture agent, local master gardener member, etc) to properly gauge the situation. Often, dissatisfaction with germination is not from the crop failure but from failure to plant according to industry standards and the season itself. If you remain convinced the viability of the seeds were somehow defective and no honest explanation for the problem can be found, we will offer you the choice of product replacement or a store credit for the seeds in question. No cash refunds will be issued. Although rare, mislabeling does sometimes happen due to simple human error during the packing process. If you believe this has happened, please notify us as soon as the problem is detected and attach a photo to an email ([email protected]) to help us understand the mistake. We will offer you the choice of product replacement or a store credit for the seeds in question.